Refund Policy

The Hall Payne Lawyers online Wills and Enduring Power of Attorney system includes a self-assessment process to help you determine whether the documents generated are suitable for your personal circumstances.

By proceeding with the purchase, you confirm that the system is appropriate for your needs.

As the service is provided online and access to documents is granted immediately, all purchases are final and cannot be reversed once completed.

Refunds will only be provided where it can be demonstrated that the system has malfunctioned and failed to operate as intended.

We do not provide refunds for:

  • User error or incorrect information entered
  • Misunderstanding of how the system operates
  • A change of mind after purchase

This policy does not limit or exclude any rights you may have under the Australian Consumer Law.

For enquiries regarding this policy, please contact Hall Payne Lawyers on 1800 659 114.

Please select which state you are in?

Specific information will be displayed depending on your state.